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If something’s acting up, you’re in the right place. Check the guides, squash the bugs, and keep things running smoothly.
This page is designed to support you with quick access to common issues, troubleshooting guides, and support resources used in day-to-day operations. Whether you’re assisting a resident, reviewing system behavior, or preparing to escalate an issue, this space is built to help you work efficiently and confidently.
Before submitting a support request, please review the troubleshooting sections below, as many common issues can be resolved quickly using the guides provided.
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If you are unable to resolve the issue using the resources provided, reach out to support through our submission form below. ⤵️
Before Contacting Support, Please Have:
Submitting a Support Request:
How to Submit Support Requests
Thank you for choosing us! We appreciate your trust and look forward to continuing to support you.
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Revealing Backup Door Code for Unit Access
How to Re-send SmartThings Invitation to Residents
Transfer Residents From One Unit to Another
How do I automate reporting from my PMS?
Need to download a document? To download any page, click the ellipsis (⋯) in the top-right corner, select Export, then choose Export as PDF or Export as HTML to download a copy.
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Need a specific document? You can find everything in the Client Staff Documents folder, or use the Quick Access Links for faster access.
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