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This document provides step-by-step instructions for re-sending a SmartThings invitation to residents who have already moved in. Use this guide when an invitation was not accepted, expired, or needs to be reissued to restore SmartThings access for a unit.

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Required Permission Level

• Leasing Professionals or higher

⚠️ Users without the required permission level will not see SmartThings access options.

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When to Use This

Use this process if:

• The resident has already moved in
• The SmartThings invitation was not accepted, expired, or needs to be resent </aside>

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Steps to Re-send a SmartThings Invitation

Step 1: Navigate to the Unit

Go to the unit number associated with the resident.

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Step 2: Open Unit Actions

Click the ellipsis (three dots) in the upper-right corner of the page.

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Step 3: Select SmartThings Access

From the menu, select SmartThings Access.

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Step 4: Revoke Existing Invitation

Select the resident(s) who need the invitation resent and revoke the existing invitation first.

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Step 5: Re-grant SmartThings Access

After revoking:

• Select the resident(s) who require the invitation to be resent
• Click Grant </aside>

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Step 6: Assist the Resident

Guide the resident through the steps to accept the SmartThings invitation again in their email or SmartThings app.

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✅ Completion

Once accepted, the resident should regain SmartThings access for the unit.

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