<aside>

Use this process to remove a resident’s access from a unit and, if needed, fully delete the resident from the system.

</aside>

<aside>

Step 1: Navigate to the Assigned Unit

• Open Sapphire
• Navigate to the Unit the resident is currently assigned to </aside>

<aside>

Step 2: Initiate the Move Out

• In the Unit Access table, locate the resident
• Click Move Out for the appropriate resident </aside>

<aside>

Step 3: Confirm Access Revocation

After the resident is moved out:

• The resident’s door code is revoked from the door lock
• Access to the SmartThings app is revoked
• The Unit Event Log will reflect these changes automatically </aside>

<aside>

Step 4: Delete or Reassign the Resident

Choose the appropriate next step:

• Transfer to another unit:
  • Edit the resident’s profile
  • Assign the resident to a new unit
• Remove from the system entirely:
  • Click Delete to permanently remove the resident

Deleting the resident completes the move-out process.

</aside>

<aside>

⚠️ Important Note

Clicking Reset will re-add the resident’s door code to the door lock and restore access to the SmartThings app.

Use Reset only if access was removed in error.

</aside>